Privacy Policy
Effective date: November 6, 2026
Mova Motors("we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or communicate with us by phone, email or text message, and how we use and protect it.
Information we collect
- Contact details you give us, such as your name, phone number, email address and mailing address.
- Vehicle and purchase interests, trade-in details, appointment requests and messages you send us.
- Financing information you choose to submit through a credit or financing application.
- Basic technical data from your visit, such as pages viewed, browser type and approximate location.
How we use your information
- To respond to your inquiries and provide information about vehicles, pricing, financing and service.
- To schedule appointments, test drives and deliveries.
- To send you text messages and calls you have agreed to receive.
- To process financing requests with the lenders you choose to apply with.
- To operate, secure and improve our website and to meet legal obligations.
Text messaging (SMS)
If you provide your mobile number and agree to receive text messages from Mova Motors, we may send you messages about your inquiry, appointments, vehicles you are interested in, and customer service. Consent to receive text messages is not a condition of any purchase.
- Message frequency varies based on your conversations with us.
- Message and data rates may apply.
- Reply STOP at any time to opt out. You will receive one confirmation message and no further texts.
- Reply HELP for help, or contact us using the details below.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only as needed to serve you:
- With service providers that help us run our website, communications and business, who may use it only on our behalf.
- With lenders or finance sources when you ask us to submit a financing application.
- When required by law, or to protect our rights, customers and business.
These exceptions never include your mobile number or text messaging consent, as described above.
Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings; some features may not work as a result.
Data security and retention
We use reasonable administrative, technical and physical safeguards to protect your information. We keep it only as long as needed for the purposes above or as required by law.
Your choices
You may opt out of text messages by replying STOP, unsubscribe from emails using the link in any email, or contact us to access, correct or delete your personal information, subject to legal requirements.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
Mova Motors
415 Maple St, Marlborough, MA
Phone: (508) 593-9990
Email: [email protected]